Service Campaigns and Recalls

CUPRA Australia is dedicated to providing vehicles of outstanding quality and value and, as part of our constant efforts to ensure ongoing customer satisfaction and safety, service campaigns and/or recalls may be introduced from time to time.

In addition to notifying existing owners in writing of any existing recalls, this webpage has been set up to ensure owners have current and up to date information readily available regarding manufacturing defects or other technical problems affecting CUPRA vehicles. This VIN Checker Tool will provide owners with details relating to any outstanding and completed service campaigns and/or recalls.

Enter your 17 character (both alpha and numeric) Vehicle Identification Number (VIN) in the box below to check if any service campaign and/or recall applies to your CUPRA vehicle.

How do I locate my VIN?

Your VIN is listed in numerous documents, including your vehicle registration certificate issued by the vehicle registration body in your state or territory, finance statement and/or insurance paperwork.

You can also find your VIN at the bottom of your windscreen (as you look into the vehicle from the outside, as shown in the diagram to the right).

If you are unable to locate the VIN, or require further information, please contact our Customer Experience Contact Centre on 1800 861 982.

Where to find VIN – CUPRA Australia

Dear CUPRA Customer,

We confirm that your CUPRA vehicle with Vehicle Identification Number {{ vin }} is not affected by any active service campaign or recall. Below is a summary of the historical service campaigns and/or recalls that have already been performed on VIN {{ vin }} (if applicable).

We confirm that your CUPRA vehicle with Vehicle Identification Number {{ vin }} is/was affected by the following active service campaign or recall. In addition to the active service campaigns/recalls, we have also included a summary of the historical service campaigns and/or recalls (if applicable) for VIN {{ vin }}. Please refer to the row titled “Status” to determine if a service campaign/recall is outstanding or complete.

VIN {{ ind_rec.VIN }}
Service Campaign/Recall Number {{ ind_rec.serviceCampaignNumber }}
Commencement Date {{ ind_rec.commencementDate }}
Service Campaign/Recall Description {{ ind_rec.serviceCampaignDescription }}
Repair Date {{ ind_rec.repairDate }}
Status (Complete or Outstanding) {{ ind_rec.status }}

Dear CUPRA Customer,

Your Vehicle with the Vehicle Identification Number {{ vin }} could not be identified due to Internal Server Error.Please try again after some time.

Dear CUPRA Customer,

Your Vehicle with the Vehicle Identification Number {{ vin }} is not affected by any campaign. If you have any questions, please contact our toll-free CUPRA Recall Campaign Helpline on 1800 290 749 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at recalls@mycupra.com.au.

Date: 08 Dec 2023

Keeping your details up to date

As part of the recall process, CUPRA will notify registered owners of affected vehicles by mail, in addition to other methods. To assist CUPRA to contact the current owner of the vehicle, CUPRA urges all customers in Australia to contact our toll-free CUPRA Recall Campaign Helpline on 1800 879 112 between 8:30am and 8:00pm Monday to Friday (AEDT), email us at recalls@mycupra.com.au or fill in the General Enquiry Form to update their contact details.

FAQ’s

Recalls address any potential 'safety related' defect, due to a feature of design or construction that could pose a risk to the driver, vehicle occupants, or other road users. In the interest of safety, any recall affecting your vehicle should be completed immediately. Recalls can also address potential breaches of the type of approval. For example, the tyre label might have a different part number to approved documents – it isn’t safety related but requires a recall.

Service campaigns are not safety-related. As technology improves, there may be instances where a manufacturer has developed new components or improvements that will help to enhance the overall performance of your vehicle. The enhancements will be applied to your vehicle when you take it to an authorised CUPRA Service Partner, normally during routine servicing and repairs. CUPRA will not usually write to customers advising them of service campaigns.

You can use the VIN Checker Tool above to identify if there are any current or completed recalls for your vehicle. In addition, if your vehicle has been affected by a recall, CUPRA will contact the current owner by post to let them know and to advise them of the next steps.

You can use the VIN Checker Tool above to identify if there are any current or completed service campaigns for your vehicle.

No - service campaigns and/or recalls do not affect the warranty policy on your vehicle, nor your rights generally under the Australian Consumer Law.

No - there is no charge for service campaign and/or recall work.

Recall work do not have an expiration. Service campaigns generally expire after five (5) years.

Each service or recall campaign rectification will vary depending on the work required. CUPRA recommends you contact your local authorised CUPRA Service Partner to discuss the specific service/recall campaign to determine the repair time which will be carried out at no cost to you.

All authorised CUPRA Service Partners in Australia have been informed of all active service and recall campaigns.

Yes, that is important. Your authorised CUPRA Service Partner wants to ensure that parts (if required) are readily available to ensure that you are back on the road as soon as possible.

Alternate transportation can vary depending on the service campaign and/or recall. Please contact your local authorised CUPRA Service Partner for further information.

If you are no longer the owner of this vehicle, please fill out our General Enquiry form and select “Change of Ownership” or email us at: recalls@mycupra.com.au so that we can attempt to make contact with the new owner.

You can contact our toll-free CUPRA Recall Campaign Hotline on 1800 879 112, between 8:30am and 8:00pm Monday to Friday (AEDT).

You can contact the National Accreditation Authority for Translators and Interpreters (NAATI) on (02) 6260 3035 for free of charge translators and interpreters, between 9:00am and 5:00pm Monday to Friday.

If you require further assistance from us and are deaf or have a hearing or speech impairment, please contact the National Relay Service for Consumers at https://www.infrastructure.gov.au/media-communications-arts/phone/services-people-disability/accesshub/national-relay-service.


Last updated: 08/12/2023

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Update details

You can update your contact details by using our General Enquiry Form.

Help and advice

If you have any further queries, contact our toll-free Recall Campaign Helpline between 8:30am and 8:00pm Monday to Friday (AEDT).